Ladybug Lashes - Frequently Asked Questions

Find answers to common questions about Ladybug Lashes orders, delivery, professional lash products, samples, training, discounts and visiting us.

Orders & Shipping

When will my order be dispatched?

For Royal Mail orders, orders placed before 4:45pm Monday to Friday or 11:50am on Saturdays are normally dispatched the same day.

Orders placed after these cut-off times, including overnight, are dispatched on our next working dispatch day. We do not process orders on Sundays or bank holiday Mondays.

For DHL Express international orders, including EU orders to Ireland and the Netherlands, orders placed before 10:30am Monday to Friday are processed the same working day. Orders placed after this time, at weekends or on bank holidays are processed the next working day.

For full details, see our Shipping Policy.

Do you offer next-day delivery?

Yes. Our Royal Mail Special Delivery service costs £10 and offers delivery by 1pm on the next working day after dispatch, subject to postcode and Royal Mail service availability.

To qualify for same-day dispatch, please order before 4:45pm Monday to Friday or 11:50am on Saturdays. For example, an order placed at 3am on Wednesday will normally be dispatched on Wednesday, with Special Delivery expected on Thursday, not Wednesday.

We also offer Royal Mail Tracked 24 for £4.49. Delivery is usually within 1–2 working days after dispatch, but this service does not guarantee next-day delivery.

Delivery estimates begin when your parcel is dispatched, not when the order is placed. Orders are not processed on Sundays or bank holiday Mondays. For full terms and any destination exceptions, see our Shipping Policy.

Do you ship internationally, including to the USA?

Yes. We ship Ladybug Lashes orders internationally, including to the USA.

We currently ship within the EU to Ireland and the Netherlands, with DHL Express EU delivery estimated at 1–3 working days from dispatch and duties and taxes prepaid.

Available delivery services, shipping costs and estimated delivery times can vary by destination, so please check our Shipping Policy for current information.

Are USA import duties charged at checkout?

Yes. For USA orders using Royal Mail PDDP or DHL duties-paid delivery, applicable import duties are added separately at checkout and prepaid for delivery. If a carrier requests payment of the same duty, please contact us before paying.

Will I pay import duties and taxes on orders to Ireland or the Netherlands?

We use DHL Express duties-paid delivery. Import duties are shown separately at checkout where applicable; VAT is collected or accounted for according to the order's tax treatment. The same import charges should not normally be requested again on delivery.

What about customs charges for Canada and other destinations?

For destinations using standard international shipping, local customs authorities or carriers may charge import duties, taxes and handling fees before delivery. These are the recipient's responsibility unless expressly stated otherwise at checkout.

Where can I find your shipping information?

Our Shipping Policy contains current information about delivery options, dispatch cut-offs, estimated delivery times and international shipping.

Visiting Ladybug Lashes & Order Collection

Where are you based? Can I visit?

Yes. You're welcome to visit and browse at:

Ladybug Lashes
31 Turbine Way
Swaffham
Norfolk
PE37 7XD

Our opening hours are:

Monday–Friday: 9:30am–5:00pm
Saturday: 9:30am–12:00pm

Please note that we are card payment only and do not accept cash.

Can I collect my order?

Yes. Collection is available from our Swaffham premises during opening hours.

Please wait until you receive confirmation that your order is ready before travelling to collect it.

Professional Lash Products

Do you sell strip lashes or DIY lashes?

We do not currently stock traditional one-piece strip lashes. Alongside our professional lash extension range, we now offer a curated selection of DIY lash clusters, lash ribbons and pre-glued lash clusters from Lash Ribbons® through Shopify Collective.

These products are designed for at-home wear and are separate from our professional eyelash extension supplies for trained lash artists.

Our professional lash range includes Classic, Flat Classic, Volume, Mega Volume, YY, Clover, Easy Fan, Wet Look, Angel, Fairy, Anime, brown and coloured lash extension styles.

What types of lashes do you sell?

We stock professional lash extension trays for working lash artists, including Classic, Flat Classic, Volume, Mega Volume, YY, Clover, Easy Fan, Wet Look, Angel, Fairy, Anime, brown and coloured lashes, plus selected premade and loose fans.

We also offer selected Lash Ribbons® DIY lash clusters, lash ribbons and pre-glued clusters for at-home wear through Shopify Collective. These are clearly identified as partner products and are separate from our professional extension range.

Which lash adhesive should I choose?

There isn't one lash adhesive that's right for every artist.

Your application speed, temperature, humidity, technique and working environment can all influence which adhesive is most suitable.

Use our What Glue Is Right For You? guide to compare your options rather than simply choosing the fastest adhesive available.

Are Ladybug Lashes adhesive nozzles pierced or unpierced?

Our adhesive bottle and nozzle style can vary between production batches. Some bottles may arrive with a pre-pierced nozzle, while others may have an unpierced nozzle that requires opening before first use.

The nozzle format itself does not indicate the freshness, quality or performance of the adhesive, and a pre-pierced nozzle does not mean that the bottle has previously been opened.

We include a nozzle pin with every adhesive, as we always have. Because packaging can vary between production batches, we cannot guarantee a particular nozzle type when ordering.

With a pre-pierced nozzle, you may occasionally notice a small amount of cured adhesive around or just inside the nozzle opening, particularly after the bottle has been transported.

This does not mean that the adhesive inside the bottle is old, has previously been opened or is unusable. The cured adhesive can be limited to the nozzle itself.

If the nozzle becomes blocked with cured adhesive, we recommend replacing the nozzle rather than forcing the hardened adhesive back into the bottle. Many lash artists already keep spare nozzles in their kit, but if you don’t, replacement adhesive nozzles are available to purchase separately from Ladybug Lashes.

Once a fresh nozzle has been fitted, the adhesive should dispense normally. If the adhesive inside the bottle itself appears unusually thick, stringy or gelled, or still does not dispense normally after replacing the nozzle, please contact us for advice.

Which lash tweezers should I choose?

Tweezer choice depends on your hand position, grip, technique and the lashes you're working with.

Different shapes and tip styles suit different artists, so there isn't one pair that's automatically best for everyone.

Our How to Choose the Right Lash Tweezers guide explains isolation, application, Volume shapes, sweet spots and the difference between Fibre Grip and Smooth Tip tweezers.

Can I try products before buying a full size?

Yes. We offer a range of paid professional product samples that allow you to try selected products in smaller sizes or quantities before purchasing the full-size option.

Explore our Lash Product Samples and Liquid Samples collections to see what's currently available.

Are your samples free?

No. Our samples are smaller paid product options rather than free promotional samples.

They are designed to give professional artists a lower-cost way to try selected products before committing to a full-size purchase.

Why aren't additional discounts available on samples?

Our samples are already priced specifically to provide a smaller, lower-cost way to try selected products.

Because of the cost involved in producing and packaging smaller quantities, additional promotional discounts may not apply to samples.

Brand Partner Products

Do you sell products from other brands?

Yes. Alongside Ladybug Lashes products, you'll find selected products from brand partners, including Eyelash Excellence, The London Brow Company and Lash Ribbons®.

Who dispatches brand partner products?

Selected brand partner products advertised through Ladybug Lashes are supplied and dispatched directly by the relevant brand partner, rather than being stocked and dispatched by Ladybug Lashes.

Check the individual product or collection information before ordering for relevant fulfilment details. Availability and shipping destinations for partner products may differ from Ladybug Lashes products.

Digital Downloads

Do you offer free lash and beauty resources?

Yes. Our Lash & Beauty Downloads collection includes selected free information resources alongside paid professional forms and templates.

Check the individual resource to see whether it is free or chargeable and what is included.

Are downloads physical products?

No. Products within our Downloads collection are digital resources, so no physical product will be dispatched.

Follow the delivery/access information shown on the individual download.

Discounts & Offers

Do you offer bulk discounts?

Yes. Visit our Bulk Discounts page for current information about qualifying products and available bulk pricing.

Do you offer a new-customer discount?

Yes. New customers can sign up through our website's welcome popup for 10% off their first order of qualifying Ladybug Lashes products. Your welcome code is sent by email after signing up.

The welcome offer is available to customers in the UK and internationally, including the USA. It can be used when buying just one qualifying item; you do not need to buy multiple products.

The welcome discount applies only to eligible Ladybug Lashes products. Exclusions include samples and sample packs, Shopify Collective partner products, training courses and masterclasses, sale or clearance items, and other products excluded from the promotion. The code cannot be combined with Mix & Match or other promotional discounts.

If you close the welcome popup without signing up, no welcome code is issued. Signing up through the footer newsletter box or subscribing during checkout does not automatically issue this welcome code.

If you signed up through the welcome popup but have not received your email, please check your spam or junk folder. If it is still missing, contact info@ladybuglashes.co.uk so we can investigate.

Can I save without signing up or using a discount code?

Yes. Mix & Match gives both new and existing customers automatic savings on qualifying Ladybug Lashes products, with no code or newsletter signup needed:

• Buy 2 qualifying items – save 12%
• Buy 3 qualifying items – save 15%
• Buy 5 qualifying items – save 20%
• Buy 7 qualifying items – save 22%

You can mix qualifying products across the participating collections. A single item does not qualify for Mix & Match. Closing the welcome popup does not affect your eligibility for Mix & Match savings.

See our Mix & Match guide for qualifying products and exclusions.

Can I combine the welcome code with Mix & Match?

No. The 10% welcome code and Mix & Match savings cannot be combined. The best applicable discount is applied at checkout.

Do you have other discount codes or offers?

Separate promotions may run from time to time. Check the website for current offers and their terms.

For larger quantities, visit our Bulk Discounts page.

Training & Education

Do you offer lash training and educational resources?

Yes. We offer online training courses alongside free educational content through our Blogs.

You can also explore our Lash Training Kits if you're looking for products and tools for training.

Artist Directory

Can I find a Ladybug Lashes artist near me?

Yes. Use our Find a Ladybug Lashes Artist directory to search for lash and brow professionals who use Ladybug Lashes products.

Listings are submitted by individual businesses. Inclusion in the directory does not constitute accreditation or an endorsement of an artist's individual work by Ladybug Lashes.

I use Ladybug Lashes products. Can I join the Artist Directory?

Yes. Lash and brow professionals who use Ladybug Lashes products can apply to have their business listed. Visit our Find a Ladybug Lashes Artist page and complete the application form.

Returns & Policies

What is your returns policy?

Please visit our Refund Policy for current information about returns, refunds and eligibility.

Our App

Do you have a Ladybug Lashes app?

Yes. The Ladybug Lashes app is available for compatible devices. Follow the app links on our website or search for Ladybug Lashes in your device's app store.

Contact Ladybug Lashes

How can I contact you?

You can contact Ladybug Lashes at info@ladybuglashes.co.uk.

You'll also find our business details on the Contact Information page.