Shipping policy

Delivery Info

We dispatch our own products Monday to Saturday (excluding bank holidays).

Order before 4:45 PM (Mon–Fri) or 11:50 AM Saturday for same-day dispatch.

UK Delivery

Tracked 24 (1–2 working days): £4.49 (free when you spend £75 or more) Tracked 48 (2–3 working days): £3.49 (free when you spend £50 or more) Next Working Day before 1pm (signed for): £10.00

EU Shipping (Ireland & Netherlands)

Please note: We currently only ship to Ireland and the Netherlands within the European Union. We do not ship to other EU member states, including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, or Sweden.

Please note that liquid and adhesive products (including lash adhesives, removers, primers, and lash lift liquids) are shipped with a tamper-evident void seal in compliance with EU consumer protection regulations.

Standard EU Tracked Shipping - Royal Mail International Tracked Estimated delivery: 5–7 working days

Orders under €59 - €13.99 Orders €59–€117.99 - €11.99 Orders €118–€176.99 - €9.99 Orders €177+ - Free

VAT and applicable customs duties are calculated and collected at checkout. No additional charges on delivery.

USA Shipping

We ship to the United States with all duties included – no surprise charges on delivery

DHL Express USA Shipping - $35 USD Estimated delivery: 2–3 working days from dispatch Orders placed before 10:30am GMT are collected the same day; after 10:30am GMT collected the next working day Duties and taxes included at checkout

Standard USA Tracked Shipping Estimated delivery: 5–7 working days

Orders $0–$63.99 - $13.99 Orders $64–$126.99 - $11.99 Orders $127–$189.99 - $9.99 Orders $190+ - Free

Priority International Shipping

We offer fully tracked shipping to Canada, Australia, New Zealand, Norway, Saudi Arabia, and the United Arab Emirates.

Standard International Tracked Shipping Estimated delivery: 7–14 working days

Orders under £50 - £11.99 Orders £50–£99.99 - £9.99 Orders £100–£149.99 - £7.99 Orders £150+ - Free

Customs duties and import taxes may apply and are the responsibility of the recipient.

Rest of World Shipping

We offer fully tracked shipping to many destinations outside the EU. Please note that EU countries not listed above are not currently served.

Standard International Tracked Shipping Estimated delivery: 7–14 working days (may vary by destination)

Orders under £50 - £15.99 Orders £50–£99.99 - £13.99 Orders £100–£149.99 - £11.99 Orders £150+ - Free

Customs duties and import taxes may apply and are the responsibility of the recipient. We recommend checking with your local customs office before placing an order.

Brand Collaborator Orders

Please note that Brand Collaborator orders are fulfilled and shipped directly by the Collaborator. Shipping costs, delivery times, and policies may vary by Collaborator.

Customs Charges (International Shipments Only)

Orders may be subject to import duties, taxes, or customs clearance fees on arrival unless stated otherwise above. These charges are the responsibility of the customer. Ladybug Lashes has no control over these fees. Shipments may occasionally be held at customs for inspection - this is outside our control.

Please note that our Brand Collaborators have their own individual shipping prices and policies. Once an order is placed with us, it will be fulfilled and shipped directly by the Collaborator.

This means:

Shipping costs may vary depending on the Collaborator.
Delivery times and policies are set by the Collaborator handling your order.
Any queries regarding shipping or delivery after purchase will be managed by the Collaborator.

Refused Shipments

If customs charges are refused and the parcel is returned to us:

The parcel is returned at the customer's responsibility and risk
A refund will only be processed once the goods have been received back and inspected

Refunds on Returned International Orders

Refunds will be issued as follows:

Refund includes the cost of goods (including VAT where applicable)
Original shipping costs are non-refundable
Any return shipping fees, handling charges, or customs-related costs incurred will be deducted from the refund

Important

Failure to pay customs charges is not considered a cancellation of order, and all associated costs of return will be the responsibility of the customer.

Damaged Packages

If your parcel arrives damaged or opened, and items are missing or broken:

Do not discard the packaging.
Our couriers require photographic evidence of the external packaging and damaged goods for us to make a claim.

Please email info@ladybuglashes.co.uk with:

Clear photos of the damaged item(s)
Photos of the original packaging
A description of the damage

Without this evidence, we cannot process replacements or refunds.

Lost Packages & Delays (Royal Mail)

Royal Mail considers a package lost only after 13 working days past the expected delivery date. If you believe your parcel may be lost, please contact us at info@ladybuglashes.co.uk on or after the 13th working day.

Incorrect Address Entry

Ladybug Lashes is not responsible for address errors submitted during checkout. Shipping labels are printed exactly as entered by the customer. Please ensure your shipping address is accurate before submitting your order.

Once an order is shipped, we cannot amend addresses or recall packages. If undelivered, the parcel may be returned to our warehouse. Once received back, we will offer:

A refund minus shipping costs
A credit note minus shipping costs
Reshipment, for which we will issue a new invoice for postage costs

We do not offer free reshipment of returned orders due to incorrect addresses.

Postal Strike Action

Ladybug Lashes is not liable for delivery delays caused by postal or courier strike action. In such cases, parcels may be held up temporarily but will continue through the network once service resumes.

Delivery Exceptions

Please note that some delivery services are not available to certain postcodes/locations.

Special Delivery Guaranteed by 1pm® and Delivery Guaranteed Returns® by 1pm are not available to:

GY1 3 (Herm)
GY9 (Alderney)
GY10 (Sark)
IM 1–9, 86, 87, 99
JE 1–4

Special Delivery Guaranteed® Next Day is not available to:

GY1 3 (Herm)
GY9 (Alderney)
GY10 (Sark)
IM 1–9, 86, 87, 99
JE 1–4

Royal Mail Tracked 24® and Royal Mail Special Delivery Guaranteed® account services are not available to:

AB
BT*
DD
DG5–9 & DG10–16
FK17–21
G58, G60, G62, G63, G65, G71–84
GY
HS
IM
IV
JE
KA
KW
KY10, KY14–16
ML10–12
PA20–38, PA41–49, PA60–78, PA80
PH
PO30–41
TD
TR21–25

Additional Sunday Exclusions
These only apply to Special Delivery Guaranteed® Next Day and Royal Mail Tracked 24®:

BT
LL15–17, 20–21, 23–27, 32–78
SY6–25
LD
SA14–73
PL10–35
TR

Important Notice
It is your responsibility to check whether your postcode is affected by these delivery restrictions. We cannot manually check each order, and if there are any delays caused by these postcode exceptions, we cannot be held responsible.