Duties & Taxes Included - No Surprises at Your Door
Shopping internationally should be simple.
That's why for customers in selected European and US destinations, all import duties and taxes are now calculated and collected at checkout - so there are no unexpected charges when your order arrives.
What Has Changed
Previously, orders shipped to some countries were sent on a DAP (Delivered At Place) basis, meaning customs charges could be applied on delivery. We've moved to a PDDP (Postal Delivered Duty Paid) model for our key markets, which means:
All taxes and import duties are included in your order total at checkout. No additional charges will be applied by your postal carrier or customs authority on delivery. Your parcel clears customs faster, reducing delays.
Which Countries Are Covered
European Union - effective July 2026
This applies to orders shipped to our EU PDDP countries:
🇮🇪 Ireland 🇳🇱 Netherlands
🇺🇸 United States - effective August 2025
Orders shipped to the United States also include all applicable taxes and import duties at checkout. No additional charges will be applied on delivery.
How It Works
For EU orders, we are registered under the EU's IOSS (Import One-Stop Shop) scheme. This allows us to collect VAT at the point of sale and remit it directly to EU tax authorities on your behalf. Your order is declared to customs with the VAT pre-paid, which means smoother, faster clearance.
For US orders, all applicable sales tax and import duties are calculated and collected at checkout, so there are no surprises on delivery.
Frequently Asked Questions
Will I be charged anything extra on delivery?
No. For orders to the countries listed above, all duties and taxes are included at checkout. Your carrier will not request any additional payment.
What if customs or my carrier contacts me for documentation?
In rare cases, your country's customs authority or shipping carrier may contact you to request proof of purchase or additional documentation before your parcel can be released for delivery. If you receive such a request, please respond as promptly as possible to avoid any delays. Failure to respond in a timely manner may result in your parcel being held or returned. We are unable to accept responsibility for delays caused by customs processes outside of our control.
What if I'm in an EU country not listed above?
We currently only ship to two EU countries: Ireland and the Netherlands. We do not ship to any other EU countries at this time, including Belgium, France, Germany, Poland, Spain, or elsewhere in the EU.
Does this affect my right to return?
No. Your statutory rights, including your EU right of withdrawal, are unaffected. Please see our Returns & Refund Policy for full details.
Why have you made this change?
We want shopping with Ladybug Lashes to be transparent and stress-free, wherever you are. Unexpected charges at the door are frustrating - this change eliminates that entirely for our covered markets.
Still Have Questions?
Contact us and we'll be happy to help.